Thursday, 27 March 2008

Dubai Customs joins AskDubai service

Dubai Customs joins AskDubai service
27 March 2008 KHALEEJ TIMES

DUBAI — Dubai eGovernment has announced that Dubai Customs has become the 15th government department to join the AskDubai service, an initiative that facilitates interaction between the government and its public through a single point of contact.

Through the AskDubai call centre, the public can enquire about various services offered by Dubai Customs through multiple channels of communication.

AskDubai is a unified, bilingual contact centre connecting to government departments in Dubai through multi channels including a call centre, internet chat, e-mail and fax. It integrates key features of Customer Relationship Management, which has become a crucial component in many IT-enabled customer care services. AskDubai utilises industry-leading technologies that ensure each call gets immediate attention from an agent or an automated voice response system.

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